Membership Sales & Services Lead
Location and Job Title:
Membership Sales & Services LeadMinnesota JCC1375 St Paul AveSt Paul, MN 55116Principal
Responsibilities:
We're seeking a Member Sales and Services Lead to join our team.
As our new Member Sales and Services Lead you will:
Generate leads and new membership salesCreate awareness of the Center through community outreach and connectivityGrow profit centers through promotion of club services to new and prospective membersDeliver an exceptional customer service experience for club membersSustain and support membership retention through member engagementProvide needs analysis and personalized / customized site tours for potential membersAssist with training and developing the Customer Service Desk TeamEnsure smooth operations of all desk functionsCreate continuity and consistency amongst the desks by assisting with staff schedules, delivering timely information to the team and establishing accountability for service standardsWork collaboratively with CSM to promote and cross-sell programs.
Take information from CSM and coordinate information flow to the Customer Service Desk TeamAssist with membership save opportunities by utilizing appropriate save tacticsAssist members with membership change inquiriesEnsure clear communication to Customer Service Desk Team for all programming and operational updates and changesProvide scheduling support for ancillary services, including enrichment programming, afterschool care, sports and recreation, aquatics, personal training and pilates.
Assist members with purchases of center programsProvide scheduling support for ancillary services, including enrichment programming, afterschool care, sports and recreation, aquatics, personal training and pilates.
Keep service desk clean and orderly and well-stocked with flyers, retail items, etc.
Update desk reference materials such as safety guidelines, emergency log, lost and found ledger, etc.
Fill in for shifts other than assigned when requiredConsistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitudeGreet and welcome new fitness center members, assist with membership enrollment and front desk operationsAssist and provide information for financial tracking reportsAssist with accurate fitness center membership reportsRespond to Member's concerns, suggestions and complaints in a timely, professional and consistent manner.
Answer phone calls and assist callers or transfer to appropriate department/staffOther duties as neededMinimum
Qualifications:
The Ideal Candidate will have:
A minimum of 2 years of sales/membership experience and demonstration of meeting and exceeding goalsA dynamic personality:
enthusiastic, energetic, friendly & personableThe ability to multi-task; goal-oriented and self-directedThe ability to connect with, inspire and motivate others with strong listening and interpersonal skillsExcellent verbal and written communication skillsProfessionalism:
polished appearance and phone mannerFlexibility:
able to work evenings, weekends and holidays.
Salary:
45,000 - 55,000Agency Information:
1375 St.
Paul AvenueSt.
Paul, MN 55116.
Estimated Salary: $20 to $28 per hour based on qualifications.
Membership Sales & Services LeadMinnesota JCC1375 St Paul AveSt Paul, MN 55116Principal
Responsibilities:
We're seeking a Member Sales and Services Lead to join our team.
As our new Member Sales and Services Lead you will:
Generate leads and new membership salesCreate awareness of the Center through community outreach and connectivityGrow profit centers through promotion of club services to new and prospective membersDeliver an exceptional customer service experience for club membersSustain and support membership retention through member engagementProvide needs analysis and personalized / customized site tours for potential membersAssist with training and developing the Customer Service Desk TeamEnsure smooth operations of all desk functionsCreate continuity and consistency amongst the desks by assisting with staff schedules, delivering timely information to the team and establishing accountability for service standardsWork collaboratively with CSM to promote and cross-sell programs.
Take information from CSM and coordinate information flow to the Customer Service Desk TeamAssist with membership save opportunities by utilizing appropriate save tacticsAssist members with membership change inquiriesEnsure clear communication to Customer Service Desk Team for all programming and operational updates and changesProvide scheduling support for ancillary services, including enrichment programming, afterschool care, sports and recreation, aquatics, personal training and pilates.
Assist members with purchases of center programsProvide scheduling support for ancillary services, including enrichment programming, afterschool care, sports and recreation, aquatics, personal training and pilates.
Keep service desk clean and orderly and well-stocked with flyers, retail items, etc.
Update desk reference materials such as safety guidelines, emergency log, lost and found ledger, etc.
Fill in for shifts other than assigned when requiredConsistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitudeGreet and welcome new fitness center members, assist with membership enrollment and front desk operationsAssist and provide information for financial tracking reportsAssist with accurate fitness center membership reportsRespond to Member's concerns, suggestions and complaints in a timely, professional and consistent manner.
Answer phone calls and assist callers or transfer to appropriate department/staffOther duties as neededMinimum
Qualifications:
The Ideal Candidate will have:
A minimum of 2 years of sales/membership experience and demonstration of meeting and exceeding goalsA dynamic personality:
enthusiastic, energetic, friendly & personableThe ability to multi-task; goal-oriented and self-directedThe ability to connect with, inspire and motivate others with strong listening and interpersonal skillsExcellent verbal and written communication skillsProfessionalism:
polished appearance and phone mannerFlexibility:
able to work evenings, weekends and holidays.
Salary:
45,000 - 55,000Agency Information:
1375 St.
Paul AvenueSt.
Paul, MN 55116.
Estimated Salary: $20 to $28 per hour based on qualifications.
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