Supervisory Health Tech (Telehealth)
This is a virtual position. The salary range listed encompasses the lowest to highest rates within our VISN. Selectee's salary will be determined based on duty station. The higher-level duties associated with this supervisory-level position may include, but are not limited to:
Provide direct supervision to Telehealth team which includes assigning, amending or rejecting work. Ensure production and accuracy requirements are met. Develop performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards. Disciplinary measures to address conduct and performance issues Create and modify work schedules to meet anticipated and unanticipated changes in the workload Provide guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports Work with the Facility Telehealth Coordinator to develop assignments for team members in order to facilitate all operations of the facility's telehealth program Distribute and balance workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations Monitor the status and progress of team members' work and directing adjustments in accordance with established priorities Ensure that instructions on work priorities, methods, deadlines and quality have been met Ensure that new employees (local and at the CBOC sites) receive on-the-job training to and are adequately instructed in specific tasks and job techniques, ensuring that written instructions and reference materials are made available for use by team members in the accomplishment of tasks or projects Work Schedule:
Monday-Friday 8:
00am-4:
30pm CST Financial Disclosure Report:
Not required Virtual Work:
This is a virtual position. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as, but not limited to, a medical or clinical assistant (or technician) or health technician OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the Health Technician occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or(b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred
Experience:
At least one year experience in Telehealth. Supervisory experience. Grade Determinations:
Supervisory Health Technician (Telehealth Clinical), GS-9 Experience. One year of experience equivalent to the next lower grade level (GS-8) Health Technician at the GS-8 level has the following Knowledge, Skills, and Abilities:
Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers. Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Knowledge of quality control and assurance procedures and principles of performance improvement. Skill in the assessment and resolution of complex workload capture issues using multiple data sources. Ability to develop and compose complex written instructions. Knowledge of analytical and evaluative processes to independently resolve complex issues. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions. Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program. Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service. Ability to develop policy, manage equipment requests, and provide workload analysis. Knowledge of all Connected Care programs and operations. References:
VA Handbook 5005/96, Part II, Appendix G50
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide direct supervision to Telehealth team which includes assigning, amending or rejecting work. Ensure production and accuracy requirements are met. Develop performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards. Disciplinary measures to address conduct and performance issues Create and modify work schedules to meet anticipated and unanticipated changes in the workload Provide guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports Work with the Facility Telehealth Coordinator to develop assignments for team members in order to facilitate all operations of the facility's telehealth program Distribute and balance workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations Monitor the status and progress of team members' work and directing adjustments in accordance with established priorities Ensure that instructions on work priorities, methods, deadlines and quality have been met Ensure that new employees (local and at the CBOC sites) receive on-the-job training to and are adequately instructed in specific tasks and job techniques, ensuring that written instructions and reference materials are made available for use by team members in the accomplishment of tasks or projects Work Schedule:
Monday-Friday 8:
00am-4:
30pm CST Financial Disclosure Report:
Not required Virtual Work:
This is a virtual position. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as, but not limited to, a medical or clinical assistant (or technician) or health technician OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the Health Technician occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or(b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred
Experience:
At least one year experience in Telehealth. Supervisory experience. Grade Determinations:
Supervisory Health Technician (Telehealth Clinical), GS-9 Experience. One year of experience equivalent to the next lower grade level (GS-8) Health Technician at the GS-8 level has the following Knowledge, Skills, and Abilities:
Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers. Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Knowledge of quality control and assurance procedures and principles of performance improvement. Skill in the assessment and resolution of complex workload capture issues using multiple data sources. Ability to develop and compose complex written instructions. Knowledge of analytical and evaluative processes to independently resolve complex issues. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions. Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program. Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service. Ability to develop policy, manage equipment requests, and provide workload analysis. Knowledge of all Connected Care programs and operations. References:
VA Handbook 5005/96, Part II, Appendix G50
- Department:
0640 Health Aid And Technician - Salary Range:
$52,905 to $73,943 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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