Securities Ops Service Specialist 3
Job Description
This position is within Corporate Trust Services (CTS) Shareowner Services.
It was recently announced that Wells Fargo Shareowner Services is being purchased by Equiniti Group plc, a technology-based business process and services provider based in the UK. The sale is expected to close prior to, or in the first quarter of 2018. We are continuing to recruit for all open positions supporting Wells Fargo Shareowner Services, however, we want to make sure you are aware that when the sale closes, this position will be transferred to Equiniti. If you are offered the position and begin working at Wells Fargo Shareowner Services, you should expect to receive a separate offer letter from Equiniti with similar terms and conditions following your Wells Fargo start date. For additional information about Equiniti, please visit www.equiniti.com
The team member will be assigned a portfolio of companies and will be responsible for the day to day processing, balancing and validation of the plan activities for each company in the portfolio. The team member will be required to gain a thorough understanding of all requirements associated with investment plan activities and the interrelated functions of other Shareowner Services departments that are involved in the process. Duties may include transaction processing, resolving complex customer issues that are associated with the investment plan process, ensuring shares and cash are in balance, balancing investment plan bank and trust accounts and verifying accuracy of the transactions processed. Overtime may be required due to peak volumes during certain times of the month.
Performs a variety of operational tasks for complex securities or cash related transactions that require extensive knowledge of unit functions and systems. Duties may include:
differentiating, processing, and reconciling transactions; researching inquiries; resolving customer complaints; reviewing time sensitive and/or complex documents; creating or revising departmental procedures. Coordinates situations involving multiple departments. May provide department level reporting using multiple sources. May provide training or work direction to junior level staff. Provides back-up to other desks. May have extensive customer contact; works under minimal supervision.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Required Qualifications
3
years of experience in one or a combination of the following:
customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center
Desired Qualifications
Operations experience
Ability to work in a fast paced deadline driven environment
Intermediate Microsoft Excel skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
Effective organizational, multi tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office skills
Strong attention to detail and accuracy skills
Other Desired Qualifications
Prior Transfer Agent or Securities Industry experience
Experience using SEI, SunStar, PACS, DCM
Reconciling experience
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
0115942 WHOLESALE BANKING
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
This position is within Corporate Trust Services (CTS) Shareowner Services.
It was recently announced that Wells Fargo Shareowner Services is being purchased by Equiniti Group plc, a technology-based business process and services provider based in the UK. The sale is expected to close prior to, or in the first quarter of 2018. We are continuing to recruit for all open positions supporting Wells Fargo Shareowner Services, however, we want to make sure you are aware that when the sale closes, this position will be transferred to Equiniti. If you are offered the position and begin working at Wells Fargo Shareowner Services, you should expect to receive a separate offer letter from Equiniti with similar terms and conditions following your Wells Fargo start date. For additional information about Equiniti, please visit www.equiniti.com
The team member will be assigned a portfolio of companies and will be responsible for the day to day processing, balancing and validation of the plan activities for each company in the portfolio. The team member will be required to gain a thorough understanding of all requirements associated with investment plan activities and the interrelated functions of other Shareowner Services departments that are involved in the process. Duties may include transaction processing, resolving complex customer issues that are associated with the investment plan process, ensuring shares and cash are in balance, balancing investment plan bank and trust accounts and verifying accuracy of the transactions processed. Overtime may be required due to peak volumes during certain times of the month.
Performs a variety of operational tasks for complex securities or cash related transactions that require extensive knowledge of unit functions and systems. Duties may include:
differentiating, processing, and reconciling transactions; researching inquiries; resolving customer complaints; reviewing time sensitive and/or complex documents; creating or revising departmental procedures. Coordinates situations involving multiple departments. May provide department level reporting using multiple sources. May provide training or work direction to junior level staff. Provides back-up to other desks. May have extensive customer contact; works under minimal supervision.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Required Qualifications
3
years of experience in one or a combination of the following:
customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center
Desired Qualifications
Operations experience
Ability to work in a fast paced deadline driven environment
Intermediate Microsoft Excel skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
Effective organizational, multi tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office skills
Strong attention to detail and accuracy skills
Other Desired Qualifications
Prior Transfer Agent or Securities Industry experience
Experience using SEI, SunStar, PACS, DCM
Reconciling experience
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
0115942 WHOLESALE BANKING
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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