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Bilingual Retail Customer Account Manager (Collections)

Company Name:
Rent A Center
Title: Bilingual Retail Customer Account Manager (Collections)
Location: UNITED STATES-MINNESOTA-WEST ST. PAUL
Other Locations: null
Home Choice, part of Rent-A-Center, North America''s leading rent-to-own company of furniture, appliances, computers and electronics has immediate openings in your area. Candidates must possess excellent retail customer service skills, have a high school diploma or equivalent, be at least 18 years of age, ability to pass a criminal background check, and have a valid driver''s license, with less than 3 violations in the last 2 years.
Summary: Provide the highest level of customer service through sales support and account management activities including, but not limited to these essential job duties:
Essential Duties & Responsibilities:
Responsible for establishing and maintaining complete files for each customer, including updated contact information, record of collections efforts, payment history and all correspondence
Complete and verify credit applications on all customers
Thoroughly understands and can explain the Installment Sales Agreement
Responsible for collections activities on all past-due accounts
Maintain credit and financial files on all customers
Assist in the unloading and set-up of incoming new product deliveries
Assist in the preparation, loading and delivery of products to customers
Follow Company policies and procedures
Perform duties to meet established job standards
Perform other duties assigned by the Assistant Manager and Store Manager
Supervisory Responsibilities: None
Qualification Requirements: Must pass entry level tests including drug screen and background check. The incumbent must have a working knowledge of state credit laws. Must have a valid state driver''s license and a good driving record in order to be covered under the Company''s insurance.
Education and/or Experience: High School diploma or equivalent
Skills & Abilities: Good communication and retail customer service skills. Bilingual (English / Spanish).
Physical Demands: While performing the duties of this job, the coworker may be required to lift heavy objects.
Disclaimer: The above information on this description has been designed to indicate the general nature of the work performed by coworkers within this classification. It is not intended to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of coworkers assigned to this job.
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