Customer Service Manager

Company Name:
Are you a professional, positive, energized Customer Service Leader looking for a great, employee-focused organization where you can make a difference and be appreciated for it? Do you take pride in making a clients day and being the example that your Customer Service colleagues want to be? Are you energized by leading a team and developing the best customer service candidates? If this is you, or someone you know, we have a DIRECT HIRE opportunity for YOU! Our client, one of the east Twin Cities metros most well established AND GROWING medical device manufacturers has asked us to source THE RIGHT Customer Service Manager for this DIRECT HIRE opportunity. The ideal candidate will have 8+ years successful Customer Service Management experience leading by example and developing a team to provide stellar client experiences. Along with leading and developing your team, you will provide daily service to clients, and be the key support person for their Sales Operations Manager. If this is YOU, or someone you know, please contact us with your resume at we want YOU for this RARE opportunity!
Position Duties:
Provide professional support to clientele
Manage, lead and develop the Customer Service operation
Communicate with and develop/enhance relationships throughout all areas of the organization
Provide administrative support and complete requests as defined by the Sales Operations Manager and in support of the organization as needed
High School completion additional education preferred
Foreign language skills a definite PLUS
8 years business to business Customer Service Management (understanding of and experience with International Business a definite PLUS)
Leadership with responsibilities that include supervision experience (managing team and processes, giving personnel reviews, monitoring work, directing responsibilities) and experience training and developing employees
Work in cooperation with other departments of the organization
Advanced Microsoft Office and order entry skills; excellent phone skills on a multi-line system; ability to handle international calls; multitasking with focus and accuracy; knowledge and prior use of web based shipping documentation

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