Digital Print Specialist / Center Associate - The UPS Store - Apple Valley, MN

Company Name:
The Digital Print Specialist / Center Associate delivers world-class customer service to our retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises customers about products,
, and best-value options based on best-practices knowledge related to our industry. The ideal job candidate has previous customer service experience, a working knowledge of the latest Microsoft Office and Adobe Creative software, excellent
/internet skills, excellent written and verbal skills, a high school diploma/GED, the physical ability to perform this job, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.The Associate must be able to work a flexible schedule of 20 to 40 hours per week, which includes 3-4 Saturdays per month.
The major duties and responsibilities of this position are (scroll down inside this text box):
-- Understands and fulfills the needs of walk-in customers and telephone/email inquiries
-- Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
-- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
-- Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
-- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
-- Manages the logistics of small to medium projects, follows-through to completion, and updates all parties as needed
-- Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for the PC
-- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
-- Prioritizes and optimizes the work load to streamline the production flow
-- Frequently multi-tasks while maintaining extreme attention to detail and high quality control
-- Maintains a clean, organized, and safe working environment
-- Opens and/or closes the store and performs end-of-day accounting, etc.
-- Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

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