Help Desk Technician

Company Name:
The Computer Merchant, Ltd.
Reference # : 14-01210 Title : Help Desk Technician
Category: Information Technology
Location : St. Paul, MN
Position Type : Contract
Experience Level : 2 Years Start Date / End Date : 03/24/2014 / 10/17/2014
Helpdesk Technician: St. Paul MN(IMMEDIATE NEED! / initial 7+mth contract to hire)
Applicants must be legally authorized to work in the US
Analyzes and troubleshoots
support problems and applies understanding of computer software and hardware products and
to resolve problems of users.
Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Ascertains from computer user the nature of problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.
Talks with co-workers to research problem and find solution.
Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
Writes software and hardware evaluation and recommendation for management review.
Writes or revises user-training manuals and procedures.
Develops training materials, such as exercises and visual displays.
Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.

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