Patient Representative (Bethesda Clinic)

Company Name:
University of Minnesota Physicians
Patient Representative (Bethesda Clinic)
Location: St. Paul, MN
Job Time: Full Time
Department: Bethesda Clinic
Job Number: 5808
Hours per week: 40
University of
Physicians is a premier physician organization dedicated to providing comprehensive, patient-focused specialty care in more than 100 specialty and subspecialty areas. Established in 1997, we have the widest range of specialists in the greater Twin Cities area with more than 850 physicians and 1,600 health professionals. From the classroom to the clinic, we are driven to be the leaders in patient cures and care.
Bethesda Clinic:
The team at University of Minnesota Physicians Bethesda Clinic provides a full range of
for you and your family. Our patients include newborns, children, teenagers, adults, the elderly, and residents of nursing homes. Our clinic offers services in general family medicine, obstetrics and gynecology, chronic and acute conditions, social services, patient
, and referral to specialty care. We are a Certified Health Care Home and provide enhanced care coordination services.
Position Summary:
The Patient Representative maintains a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. Assists with phones and schedules future appointments and/or procedures. Utilizes strong customer service skills and promotes philosophy of patient centered care to meet the needs of all visitors/guests. Welcomes visitors, provides non-clinical information, takes messages, schedules appointments or procedures, collects co-pays, enters and verifies health insurance information and oversees the clinic lobby/patient waiting area. Arranges any accommodation or interpreter services needed for the patient visit. Resolves non-clinical patient issues, provides backup and coverage as needed. Helps coordinate provider schedules and appointments. Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times. This position may be required to float to other departments at the discretion of the manager based on clinic needs.
In order to qualify for this role, you must possess:
Post High School education.
Basic medical terminology training and keyboarding skills
Knowledge of environment of care and infection control practices
Previous clerical experience in a medical or customer service setting
entry experience with ability to learn new applications and work processes
Keyboarding skills of 35 wpm
Good communication and customer service skills
Job candidates are required to pass an online prescreening assessment for Patient Rep when applying for this position
Good prioritization skills, data entry skills, dependable and team player
Flexible with assignments and able to perform a wide variety of front desk functions
Good multi-tasking and critical thinking skills
Outstanding interpersonal and communication skills
Fluent in Hmong
Successful completion of Patient Rep training program and on the job training within 5 weeks of hire
Knowledge of organization's purpose and goals
Online scheduling and EMR training
Proven ability to learn job skills and provide patient services
Proven ability to accurately schedule appointments and interpret provider orders
Good prioritization skills
Ability to speak the language of served clients
Able to adjust approaches to reflect developmental level of population served
Ability to work comfortably with a variety of patients and guests
Knowledge of physical, psychosocial and cognitive developmental needs of population served
UMPhysicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.
UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.
Compensation Type: Hourly
Apply by date:
Union Status: Non-union

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