Revenue Collections Officer 1
3.
5 Saint Paul, MN Saint Paul, MN Full-time Full-time $21.
60 - $30.
52 an hour $21.
60 - $30.
52 an hour 3 days ago 3 days ago 3 days ago Job Details Working Title:
Revenue Collections Officer 1 Job Class:
Revenue Collections Officer 1 Agency:
Revenue Department Who May Apply:
This vacancy is open for bids and for all qualified job seekers simultaneously.
Bidders will be considered through 03/22/2024 Date Posted:
03/15/2024 Closing Date:
03/25/2024 Hiring Agency/Seniority Unit:
Revenue Dept / Revenue (inc Assessors)-AFSCME Division/Unit:
Collection Division / Collection Various Units Work Shift/Work Hours:
Day Shift Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$21.
60 - $30.
52 / hourly; $45,100 - $63,725 / annually Classified Status:
Classified Bargaining Unit/Union:
207 - Technical/AFSCME Work Area:
Collection Division FLSA Status:
Nonexempt Telework Eligible:
Yes Designated in Connect 700 Program for Applicants with Disabilities:
Yes Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary Join the Collection Division at the Minnesota Department of Revenue as a Revenue Collection Officer! Our Revenue Collection Officer positions are unique in comparison to traditional debt collection roles.
These positions focus on providing service, guidance, and education to our customers.
In a typical day, you will have the opportunity to do research, documentation (process client correspondence, review cases, etc.
), negotiate payment arrangements, and handle an average of 15
calls daily.
We set you up for success by providing six months of paid training that is focused on learning Minnesota tax laws and how to resolve customer concerns.
A successful candidate is someone who enjoys providing a positive customer experience, utilizes excellent communication skills, organization skills, and be able to prioritize.
Additionally, someone who can respond to taxpayer concerns with empathy and patience, all while striving toward solutions for resolving taxpayer accounts.
Why join the Collection Division? The Collection division is committed to providing employees with opportunities for their career development and aims to provide a rewarding work experience for all of our team members.
Your work has a purpose - your role as a Revenue Collection Officer is a big part of working together to fund the future for all of Minnesota! We collect revenue that funds education, healthcare, roads and bridges, parks and trails, and much more.
In addition, this role fulfills our mission to provide quality service to all customers, collect debt, promote compliance, and serve customers with efficiency, fairness, respect, and integrity.
Learn more about the Revenue Collections Officer 1 position here.
This position is eligible for telework.
There may be occasional required days at the St.
Paul office.
Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.
This posting may be used to fill multiple vacancies.
Qualifications Minimum Qualifications One (1) year of customer service experience.
Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge.
Strong analytical, problem solving and organizational skills.
Experience communicating effectively with internal partners and external customers.
Preferred Qualifications Experience working in a virtual environment.
Prior collection experience.
Strong negotiation skills.
Ability to multitask with multiple computer applications.
Experience understanding and explaining laws, policies, regulations, or procedures to customers.
Able to effectively communicate and respond to customers of diverse backgrounds.
Physical Requirements Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.
Additional Requirements Prior to an offer of employment, a background check will be conducted.
This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history.
All individual income tax filing and payment obligations must be current prior to interviewing for this position.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.
g.
, H1B status).
Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, contact Morgan Schieffer at email protected or 651-556-6663.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Morgan Schieffer at email protected .
If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at email protected .
About Revenue Dept The Minnesota Department of Revenue works to fund the future for all of Minnesotans.
We manage over 30 different taxes and collect $26.
7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.
Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve.
We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.
We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity.
For those that come to the office, regularly or occasionally, we invested in a state-of-the-art hybrid workspace located at the Stassen building in St.
Paul.
Find out more about us on our website.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful:
health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Saint Paul, MN Saint Paul, MN Full-time Full-time $21.
60 - $30.
52 an hour $21.
60 - $30.
52 an hour 3 days ago 3 days ago 3 days ago Job Details Working Title:
Revenue Collections Officer 1 Job Class:
Revenue Collections Officer 1 Agency:
Revenue Department Who May Apply:
This vacancy is open for bids and for all qualified job seekers simultaneously.
Bidders will be considered through 03/22/2024 Date Posted:
03/15/2024 Closing Date:
03/25/2024 Hiring Agency/Seniority Unit:
Revenue Dept / Revenue (inc Assessors)-AFSCME Division/Unit:
Collection Division / Collection Various Units Work Shift/Work Hours:
Day Shift Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$21.
60 - $30.
52 / hourly; $45,100 - $63,725 / annually Classified Status:
Classified Bargaining Unit/Union:
207 - Technical/AFSCME Work Area:
Collection Division FLSA Status:
Nonexempt Telework Eligible:
Yes Designated in Connect 700 Program for Applicants with Disabilities:
Yes Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary Join the Collection Division at the Minnesota Department of Revenue as a Revenue Collection Officer! Our Revenue Collection Officer positions are unique in comparison to traditional debt collection roles.
These positions focus on providing service, guidance, and education to our customers.
In a typical day, you will have the opportunity to do research, documentation (process client correspondence, review cases, etc.
), negotiate payment arrangements, and handle an average of 15
calls daily.
We set you up for success by providing six months of paid training that is focused on learning Minnesota tax laws and how to resolve customer concerns.
A successful candidate is someone who enjoys providing a positive customer experience, utilizes excellent communication skills, organization skills, and be able to prioritize.
Additionally, someone who can respond to taxpayer concerns with empathy and patience, all while striving toward solutions for resolving taxpayer accounts.
Why join the Collection Division? The Collection division is committed to providing employees with opportunities for their career development and aims to provide a rewarding work experience for all of our team members.
Your work has a purpose - your role as a Revenue Collection Officer is a big part of working together to fund the future for all of Minnesota! We collect revenue that funds education, healthcare, roads and bridges, parks and trails, and much more.
In addition, this role fulfills our mission to provide quality service to all customers, collect debt, promote compliance, and serve customers with efficiency, fairness, respect, and integrity.
Learn more about the Revenue Collections Officer 1 position here.
This position is eligible for telework.
There may be occasional required days at the St.
Paul office.
Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.
This posting may be used to fill multiple vacancies.
Qualifications Minimum Qualifications One (1) year of customer service experience.
Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge.
Strong analytical, problem solving and organizational skills.
Experience communicating effectively with internal partners and external customers.
Preferred Qualifications Experience working in a virtual environment.
Prior collection experience.
Strong negotiation skills.
Ability to multitask with multiple computer applications.
Experience understanding and explaining laws, policies, regulations, or procedures to customers.
Able to effectively communicate and respond to customers of diverse backgrounds.
Physical Requirements Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.
Additional Requirements Prior to an offer of employment, a background check will be conducted.
This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history.
All individual income tax filing and payment obligations must be current prior to interviewing for this position.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.
g.
, H1B status).
Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, contact Morgan Schieffer at email protected or 651-556-6663.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Morgan Schieffer at email protected .
If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at email protected .
About Revenue Dept The Minnesota Department of Revenue works to fund the future for all of Minnesotans.
We manage over 30 different taxes and collect $26.
7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.
Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve.
We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.
We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity.
For those that come to the office, regularly or occasionally, we invested in a state-of-the-art hybrid workspace located at the Stassen building in St.
Paul.
Find out more about us on our website.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful:
health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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