Program Services Assistant (Parks)
Dakota County, Minnesota Dakota County, Minnesota Eagan, MN Eagan, MN Part-time Part-time $42,989 - $67,170 a year $42,989 - $67,170 a year 4 days ago 4 days ago 4 days ago General Description POSTING TYPE:
Open competitive DEPARTMENT:
Parks HOURS:
Permanent, part-time (.
8 FTE, 32 hours/week) HIRING RANGE:
$42,989 - $48,363/year (104 grade) SALARY RANGE:
$42,989 - $67,170/year LOCATION:
Eagan, Lebanon Hills Visitor Center UNION:
None CLOSE DATE:
4:
30 p.
m.
on Thursday, March 7, 2024 What You'll Do Program Service Assistants in the Parks department are responsible for welcoming all visitors and customers at the Lebanon Hills Visitor Center.
This position provides administrative and programmatic support to assist the Guest Services and Operations teams, as well as other Parks department staff.
The ideal candidate will be comfortable with utilizing technology to complete work, frequent interruptions, and working with a wide variety of customers.
We are currently recruiting to fill 2 part-time (32 hours per week) positions.
Who We Are Dakota County is Minnesota's third largest county and home to more than 400,000 residents.
Our motto is Be More and we strive every day to achieve excellence in public service, with a focus on four values:
Service, Integrity, People, and Innovation.
The mission of Dakota County Parks is To enrich lives by providing high quality recreation and education opportunities in harmony with natural resource preservation and stewardship.
Dakota County Parks' Natural Resources program currently manages over 6000 acres of parkland, greenways, Park Conservation Areas, and private property protected by conservation easements.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives.
The County aims to reflect the community it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
Minimum Qualifications High School Diploma or GED AND two (2) years of progressively responsible experience in customer and guest services, hospitality, or reservations industries OR Associate degree OR two years of specialized hospitality training OR An equivalent combination of education and experience to total 2 years.
Experience must be related to customer and guest services, hospitality, or reservations industries Preferred Qualifications Experience with reservations systems Duties & Responsibilities These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification.
Regular attendance according to the position's management approved work schedule is required for all positions.
Greet guests in a welcoming and timely manner.
Deliver high-level customer service that provides needed information or resolves concerns of park visitors or internal customers that are in-person, on the phone, and via email correspondence.
Use the Parks reservation software system for reservations, cancellations, program registrations, permitting, point of sale, and pass sales.
Process point-of-sale transactions and payments for merchandise, programs, and reservations.
Prepare and maintain daily deposit reconciliation.
Basic cash management and tracking of change funds.
Provide general administrative support for the Lebanon Hills Visitor Center:
Order and track supplies, deliveries, and merchandise inventory.
Maintain work area, public area, and equipment to keep them clean, orderly, and free from hazards.
Print and laminate materials for staff.
Track inventory, stock, and order print material to ensure public information materials are current and available.
Update and maintain spreadsheets, databases, or computer systems to ensure accurate and timely information.
Develop and/or proofread original correspondence, reports, lists, tables, and other department specific documents.
Notify internal staff and supervisor of problems or other matters related to customer service, safety, or park operations.
Other duties as assigned.
Knowledge, Skills & Abilities and Work Environment Demonstrated knowledge of cultural awareness Knowledge of online reservation system (preferably Vermont Reservation System, RecTrac), point of sale and Microsoft Office software Excellent customer service skills with the public and internal County customers in a professional manner Excellent problem-solving skills Strong verbal and written communication skills capable of being customized to a diverse audience Ability to follow all processes and procedures of Guest Service program activities.
Ability to work independently with minimal supervision Ability to prioritize and manage multiple tasks at one time Ability to work with a team to perform at a high level of excellence Ability to represent the Dakota County Parks brand in a positive, professional, and inclusive manner Ability to maintain composure and use tact in stressful circumstances and demonstrate customer service-oriented behavior Work Environment Work is primarily sedentary, although there is some walking, travel, and carrying of lightweight items such as laptops, notebooks, and work papers.
The work is typically performed in an adequately lighted and climate-controlled office.
May require occasional travel to other park locations or Dakota County buildings.
Location & Schedule This is in-person work at the Lebanon Hills Visitor Center in Eagan, MN.
Work is performed Monday through Sunday.
Hours will include weekends, holidays, and some evenings.
Benefits Comprehensive and affordable medical, dental, vision, and other benefits Excellent work-life balance Generous paid time off (accrual rate starts at four weeks per year) Eleven paid holidays and one floating holiday each year Pension with a generous employer contribution Selection Process You submit an online application that includes supplemental questions We assign you a score based on your qualifications Top scoring candidates are referred to the hiring manager for interview consideration We conduct interviews and reference checks before extending an offer We extend an offer and conduct background checks.
Estimated Salary: $20 to $28 per hour based on qualifications.
Open competitive DEPARTMENT:
Parks HOURS:
Permanent, part-time (.
8 FTE, 32 hours/week) HIRING RANGE:
$42,989 - $48,363/year (104 grade) SALARY RANGE:
$42,989 - $67,170/year LOCATION:
Eagan, Lebanon Hills Visitor Center UNION:
None CLOSE DATE:
4:
30 p.
m.
on Thursday, March 7, 2024 What You'll Do Program Service Assistants in the Parks department are responsible for welcoming all visitors and customers at the Lebanon Hills Visitor Center.
This position provides administrative and programmatic support to assist the Guest Services and Operations teams, as well as other Parks department staff.
The ideal candidate will be comfortable with utilizing technology to complete work, frequent interruptions, and working with a wide variety of customers.
We are currently recruiting to fill 2 part-time (32 hours per week) positions.
Who We Are Dakota County is Minnesota's third largest county and home to more than 400,000 residents.
Our motto is Be More and we strive every day to achieve excellence in public service, with a focus on four values:
Service, Integrity, People, and Innovation.
The mission of Dakota County Parks is To enrich lives by providing high quality recreation and education opportunities in harmony with natural resource preservation and stewardship.
Dakota County Parks' Natural Resources program currently manages over 6000 acres of parkland, greenways, Park Conservation Areas, and private property protected by conservation easements.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives.
The County aims to reflect the community it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
Minimum Qualifications High School Diploma or GED AND two (2) years of progressively responsible experience in customer and guest services, hospitality, or reservations industries OR Associate degree OR two years of specialized hospitality training OR An equivalent combination of education and experience to total 2 years.
Experience must be related to customer and guest services, hospitality, or reservations industries Preferred Qualifications Experience with reservations systems Duties & Responsibilities These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification.
Regular attendance according to the position's management approved work schedule is required for all positions.
Greet guests in a welcoming and timely manner.
Deliver high-level customer service that provides needed information or resolves concerns of park visitors or internal customers that are in-person, on the phone, and via email correspondence.
Use the Parks reservation software system for reservations, cancellations, program registrations, permitting, point of sale, and pass sales.
Process point-of-sale transactions and payments for merchandise, programs, and reservations.
Prepare and maintain daily deposit reconciliation.
Basic cash management and tracking of change funds.
Provide general administrative support for the Lebanon Hills Visitor Center:
Order and track supplies, deliveries, and merchandise inventory.
Maintain work area, public area, and equipment to keep them clean, orderly, and free from hazards.
Print and laminate materials for staff.
Track inventory, stock, and order print material to ensure public information materials are current and available.
Update and maintain spreadsheets, databases, or computer systems to ensure accurate and timely information.
Develop and/or proofread original correspondence, reports, lists, tables, and other department specific documents.
Notify internal staff and supervisor of problems or other matters related to customer service, safety, or park operations.
Other duties as assigned.
Knowledge, Skills & Abilities and Work Environment Demonstrated knowledge of cultural awareness Knowledge of online reservation system (preferably Vermont Reservation System, RecTrac), point of sale and Microsoft Office software Excellent customer service skills with the public and internal County customers in a professional manner Excellent problem-solving skills Strong verbal and written communication skills capable of being customized to a diverse audience Ability to follow all processes and procedures of Guest Service program activities.
Ability to work independently with minimal supervision Ability to prioritize and manage multiple tasks at one time Ability to work with a team to perform at a high level of excellence Ability to represent the Dakota County Parks brand in a positive, professional, and inclusive manner Ability to maintain composure and use tact in stressful circumstances and demonstrate customer service-oriented behavior Work Environment Work is primarily sedentary, although there is some walking, travel, and carrying of lightweight items such as laptops, notebooks, and work papers.
The work is typically performed in an adequately lighted and climate-controlled office.
May require occasional travel to other park locations or Dakota County buildings.
Location & Schedule This is in-person work at the Lebanon Hills Visitor Center in Eagan, MN.
Work is performed Monday through Sunday.
Hours will include weekends, holidays, and some evenings.
Benefits Comprehensive and affordable medical, dental, vision, and other benefits Excellent work-life balance Generous paid time off (accrual rate starts at four weeks per year) Eleven paid holidays and one floating holiday each year Pension with a generous employer contribution Selection Process You submit an online application that includes supplemental questions We assign you a score based on your qualifications Top scoring candidates are referred to the hiring manager for interview consideration We conduct interviews and reference checks before extending an offer We extend an offer and conduct background checks.
Estimated Salary: $20 to $28 per hour based on qualifications.
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