Service Center Representative, Expert
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.SummaryCHS has an exciting opportunity in our Information Technology group. We are looking for an expert-level Service Center Representative to work with CHS employees and international users and exercise judgment within the defined procedures and practices to determine appropriate action. You must have excellent communication skills, both verbal and written, and be detail oriented.To be considered for this specific position, qualified candidates must live in the Minneapolis/St. Paul, MN metro area in order to work at the Corporate Headquarters located in Inver Grove Heights, MN.Responsibilities Drive technology improvements internal to Support Services. This including participation in projects, providing training to team members and acting as a liaison as needed. Deliver executive level support to leaders requiring high point touch with an emphasis on high-availability, precision, and strong brand representation. Simulate or recreate user problems to resolve operating difficulties in a timely manner. Provide event status updates to management and end-users. Assist in the staffing and quality delivery of end user support services at internal walk-up center. Document, implement, and adhere to standard operating procedures and customer service guidelines. Capture, monitor, communicate, and resolve events that impact the user environment. Manage multiple assignments of moderate to complex scope. Apply professional concepts, company policies and procedures to solve a variety of problems. Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Ensure defined IT Service Management (ITSM) process and procedures are followed. This includes adherence to operating practices and policies, adopted industry standards and quality controls related to incident, problem and request management. Ensure operational excellence through active participation in day-to-day Service Center activities. This includes the facilitation of KPI's, event management, escalation processes, ticket, and phone queue monitoring. Document, communicate, coach, and provide Service Center team member training and education on process and support procedure goals and objectives. Assist in maintaining a centralized knowledge base used to diagnose and resolve problems including troubleshooting steps and escalation path. Assist in driving a culture that supports the identification, analysis, and implementation of continuous improvement initiatives. Cultivate and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Perform other responsibilities as needed or assigned. Minimum Qualifications (required) High School Diploma (or equivalent) 3
years of experience in Customer Service and Support to include:
Knowledge of ITSM best practices and service delivery standards Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime Additional Qualifications Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or in a related field Microsoft Certifications Familiar with Microsoft Office Suite A
Certification Extensive knowledge of current and emerging technologies including familiarity with Microsoft operating systems, mobile device platforms, network and remote access Strong interpersonal and verbal and written communication skills Ability to resolve complex IT related service issues Ability to meet deadlines and manage events to resolution Demonstrated ability to coach and work closely with a team Technical writing ability Understanding of process management and IT best practices Customer service-related skills including brand management Experience working in a high-volume IT environment, Level 1 and 2 trouble-shooting and support, and process driven environment Experience working with Key Performance Indicators Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.CHS is an Equal Opportunity Employer.#LI-CF1 Recommended Skills Branding Business Process Improvement Coaching And Mentoring Computer Engineering Customer Service Event Management Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q5d96n74k59k5v41t', 'ExternalApply-j3q5d96n74k59k5v41t'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
years of experience in Customer Service and Support to include:
Knowledge of ITSM best practices and service delivery standards Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime Additional Qualifications Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or in a related field Microsoft Certifications Familiar with Microsoft Office Suite A
Certification Extensive knowledge of current and emerging technologies including familiarity with Microsoft operating systems, mobile device platforms, network and remote access Strong interpersonal and verbal and written communication skills Ability to resolve complex IT related service issues Ability to meet deadlines and manage events to resolution Demonstrated ability to coach and work closely with a team Technical writing ability Understanding of process management and IT best practices Customer service-related skills including brand management Experience working in a high-volume IT environment, Level 1 and 2 trouble-shooting and support, and process driven environment Experience working with Key Performance Indicators Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.CHS is an Equal Opportunity Employer.#LI-CF1 Recommended Skills Branding Business Process Improvement Coaching And Mentoring Computer Engineering Customer Service Event Management Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q5d96n74k59k5v41t', 'ExternalApply-j3q5d96n74k59k5v41t'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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