Enterprise Systems Monitoring Support Tech with Security Clearance
Responsibilities Peraton is seeking an Enterprise Systems Monitoring Support Technician to join our team of qualified, diverse individuals.
This position will be located in Eagan, MN.
This is an on-site position with no telecommute possibilities.
NOTE:
This position work schedule is 3:
00 pm-11:
30 pm CT with Tues / Wed off.
New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.
Exact details will be discussed with candidate during interview.
Roles and
Responsibilities:
Monitor day to day operation of large scale computing infrastructure involving 300
applications.
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate, maintain and manage critical incident phone bridges (WebEx, Zoom) Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance Monitor and execute incident and change requests.
Able to type and communicate in an effective mannerQualifications Basic
Qualifications:
High School diploma or equivalent with 2
years related work expeirence.
Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
Must have resided in the US for the last 5 years Must be able to work from Eagan, MN location.
No remote work from any other location.
Must have basic understanding of Windows and UNIX operating systems.
Must have basic understanding of IT infrastructure and operations.
Must have the ability to identify and relay information and symptoms detected by monitoring tools.
Preferred
Qualifications:
Bachelor's Degree in Computer Science or associated discipline Must have the ability to read and follow detailed instructions or procedures with minor supervision.
Must have the ability to work independently or in a team environment.
Must have the ability to communicate effectively in person, in writing, and over the telephone in English.
Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics, Neustar, and ServiceNow.
Working knowledge of IT Service Desk model.
ITIL Foundation Certificate Experience working in large-scale IT environment.
Experience with open source monitoring tools.
Experience in Critical Incident Management, including communication with various levels of executive management (i.
e.
VP) via phone or email.
Experience with three-tier architecture.
Local to the Eagan, MN area.
This position does not provide relocation assistancePeraton Overview Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure.
Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets.
Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.
Target Salary Range $39,000 - $62,000.
This represents the typical salary range for this position based on experience and other factors.
EEO An Equal Opportunity Employer including Disability/Veteran.
Recommended Skills Itil Incident Management Information Technology Leadership N Tier Open Source Technology Estimated Salary: $20 to $28 per hour based on qualifications.
This position will be located in Eagan, MN.
This is an on-site position with no telecommute possibilities.
NOTE:
This position work schedule is 3:
00 pm-11:
30 pm CT with Tues / Wed off.
New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.
Exact details will be discussed with candidate during interview.
Roles and
Responsibilities:
Monitor day to day operation of large scale computing infrastructure involving 300
applications.
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate, maintain and manage critical incident phone bridges (WebEx, Zoom) Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance Monitor and execute incident and change requests.
Able to type and communicate in an effective mannerQualifications Basic
Qualifications:
High School diploma or equivalent with 2
years related work expeirence.
Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
Must have resided in the US for the last 5 years Must be able to work from Eagan, MN location.
No remote work from any other location.
Must have basic understanding of Windows and UNIX operating systems.
Must have basic understanding of IT infrastructure and operations.
Must have the ability to identify and relay information and symptoms detected by monitoring tools.
Preferred
Qualifications:
Bachelor's Degree in Computer Science or associated discipline Must have the ability to read and follow detailed instructions or procedures with minor supervision.
Must have the ability to work independently or in a team environment.
Must have the ability to communicate effectively in person, in writing, and over the telephone in English.
Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics, Neustar, and ServiceNow.
Working knowledge of IT Service Desk model.
ITIL Foundation Certificate Experience working in large-scale IT environment.
Experience with open source monitoring tools.
Experience in Critical Incident Management, including communication with various levels of executive management (i.
e.
VP) via phone or email.
Experience with three-tier architecture.
Local to the Eagan, MN area.
This position does not provide relocation assistancePeraton Overview Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure.
Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets.
Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.
Target Salary Range $39,000 - $62,000.
This represents the typical salary range for this position based on experience and other factors.
EEO An Equal Opportunity Employer including Disability/Veteran.
Recommended Skills Itil Incident Management Information Technology Leadership N Tier Open Source Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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