Call Center Specialist / Customer Svcs Specialist Int
Apple Valley, MN Apple Valley, MN Full-time Full-time $18.
55 - $24.
60 an hour $18.
55 - $24.
60 an hour 3 days ago 3 days ago 3 days ago The Zoo encompasses a 485 acre campus and is home to more than 5,300 animals with about 1.
29 million guests visiting annually.
The Zoo is a coordinator of international conservation and breeding programs and is the State's largest environmental educator with over 400,000 participants annually.
The Zoo's conservation programs protect endangered species and preserve critical ecosystems and its education programs engage audiences at the Zoo, throughout our region, and around the world Job Details Working Title:
Call Center Specialist Job Class:
Customer Service Specialist, Intermediate Agency:
Minnesota Zoological Garden Who May Apply:
Open to all qualified job seekers Date Posted:
08/31/2023 Closing Date:
09/06/2023 Hiring Agency/Seniority Unit:
Minnesota Zoological Garden / Zoological Gardens-AFSCME Division/Unit:
Operations / Sales Box Office & Membership Work Shift/Work Hours:
Day Shift / varries to accomodate hours/events Days of Work:
Varies inlcudes weekends and weekdays Travel Required:
No Salary Range:
$18.
55 - $24.
60 / hourly; $38,732 - $51,364 / annually Classified Status:
Classified Bargaining Unit/Union:
206 - Clerical/AFSCME Work Area:
Sales Box Office & Memberhip FLSA Status:
Nonexempt Telework Eligible:
No Designated in Connect 700 Program for Applicants with Disabilities:
Yes Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary This position supports the seven day a week customer service operations as the main communications line by providing customer service to guests, members, and staff at the Minnesota Zoological Gardens during business operations by offering detailed information and assistance with questions covering multiple areas, using a variety of resources and contacts.
This position supports the box office though payment processing, ticket printing, and data entry of varied zoo initiatives The incumbent in this position will offer detailed information and assistance with questions covering multiple areas, using a variety of resources and contacts.
The incumbent will analyze information and summarize it into concise answers and refer guests to others for more detailed responses when needed.
Responsibiities include but are not limited to:
Respond to guests and member inquiries via phone and/or email ensuring guests receive accurate information, have minimal wait times.
Process zoo admission sales and provide needed customer support for online ticket processing.
Support Box Office payment processing, administrative ticketing fulfillment and printing of admission tickets for programs, events, and memberships.
Assist with data collection and maintenance of data integrity of the main CRM/ticketing system through organizational data standards Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
Qualifications Minimum Qualifications Customer service skills sufficient to receive and communicate complicated information and/or assistance to varied and diverse clients and guests and others in a courteous, professional, and respectful in stressful situations with deadlines.
Ability to multi-task to process customer sales, answer questions while simultaneously logging all incoming calls Time management skills to process daily discount requests and staff ticket forms between calls Ability to manage high call volume and maintain consistent excellent customer service Ability to handle difficult or complex problems and resolve customer complaints or concerns tactfully and thoroughly Identify and correct the causes of data entry errors made by others Compile, sort and verify data accuracy before entering it English sufficient to speak, read, understand, and respond to verbal and written communications appropriately to questions from clients, guests, vendors, and other staff effectively and courteously.
Word processing skills sufficient use software to create, format, edit, print and save a variety of documents, including forms, spreadsheets, and SharePoint files.
Spreadsheet skills sufficient to create, edit, manipulate, and provide reports to management.
Database skills sufficient to enter, query, lookup, and create reports using specialized database.
Skills in math sufficient to make change, compute account balances and amounts owed, and solve applied/practical problems requiring choice and sequence of arithmetic operations.
Demonstrated ability to maintain a work environment that respects and values differences and diversity Preferred Qualifications Ability to learn and possess a thorough understanding of Minnesota Zoo membership and sales programs, procedures, products and benefits Ability to attend to details sufficient to achieve thoroughness and accuracy when accomplishing tasks Customer service experience within a cultural or arts institution Experience working with Microsoft Office Suite products (Word, Excel, Outlook) Experience working with Tessitura software application Basic knowledge of sales and record keeping procedures Fluent in a second language, such as Spanish, Hmong, ASL, etc.
Experience using Point of Sale (POS) systems in a retail, ticketing, food venue establishment or customer service sales processing environment.
Skills using electronic hardware such as ticketing and/or paper printers, and fax machines Physical Requirements Ability to work flexible shifts including days, evenings and weekends Ability to learn multiple tasks Ability to work and respond quickly Manual dexterity sufficient to operate a computer keypad, use credit card readers, distribute materials, etc.
Ability to stand and/or sit for long periods of time Ability to move up to 20 pounds on an occasional basis Additional Requirements This position requires successful completion of the following:
Employment Verification Check Criminal Background Check including fingerprinting Driver's License Check Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, contact Michele Lamm at email protected or 952-431-9482.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Michele Lamm at email protected .
About Minnesota Zoological Garden Created by the State of Minnesota, the Minnesota Zoo opened in 1978 with a mission to connect people, animals, and the natural world to save wildlife.
Cutting-edge exhibits provide exciting experiences with animals and their habitats introducing guests to species from around the globe.
Education programs engage audiences at the Zoo, throughout the region, and around world.
Conservation programs protect endangered species and preserve critical ecosystems.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful:
health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
55 - $24.
60 an hour $18.
55 - $24.
60 an hour 3 days ago 3 days ago 3 days ago The Zoo encompasses a 485 acre campus and is home to more than 5,300 animals with about 1.
29 million guests visiting annually.
The Zoo is a coordinator of international conservation and breeding programs and is the State's largest environmental educator with over 400,000 participants annually.
The Zoo's conservation programs protect endangered species and preserve critical ecosystems and its education programs engage audiences at the Zoo, throughout our region, and around the world Job Details Working Title:
Call Center Specialist Job Class:
Customer Service Specialist, Intermediate Agency:
Minnesota Zoological Garden Who May Apply:
Open to all qualified job seekers Date Posted:
08/31/2023 Closing Date:
09/06/2023 Hiring Agency/Seniority Unit:
Minnesota Zoological Garden / Zoological Gardens-AFSCME Division/Unit:
Operations / Sales Box Office & Membership Work Shift/Work Hours:
Day Shift / varries to accomodate hours/events Days of Work:
Varies inlcudes weekends and weekdays Travel Required:
No Salary Range:
$18.
55 - $24.
60 / hourly; $38,732 - $51,364 / annually Classified Status:
Classified Bargaining Unit/Union:
206 - Clerical/AFSCME Work Area:
Sales Box Office & Memberhip FLSA Status:
Nonexempt Telework Eligible:
No Designated in Connect 700 Program for Applicants with Disabilities:
Yes Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary This position supports the seven day a week customer service operations as the main communications line by providing customer service to guests, members, and staff at the Minnesota Zoological Gardens during business operations by offering detailed information and assistance with questions covering multiple areas, using a variety of resources and contacts.
This position supports the box office though payment processing, ticket printing, and data entry of varied zoo initiatives The incumbent in this position will offer detailed information and assistance with questions covering multiple areas, using a variety of resources and contacts.
The incumbent will analyze information and summarize it into concise answers and refer guests to others for more detailed responses when needed.
Responsibiities include but are not limited to:
Respond to guests and member inquiries via phone and/or email ensuring guests receive accurate information, have minimal wait times.
Process zoo admission sales and provide needed customer support for online ticket processing.
Support Box Office payment processing, administrative ticketing fulfillment and printing of admission tickets for programs, events, and memberships.
Assist with data collection and maintenance of data integrity of the main CRM/ticketing system through organizational data standards Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
Qualifications Minimum Qualifications Customer service skills sufficient to receive and communicate complicated information and/or assistance to varied and diverse clients and guests and others in a courteous, professional, and respectful in stressful situations with deadlines.
Ability to multi-task to process customer sales, answer questions while simultaneously logging all incoming calls Time management skills to process daily discount requests and staff ticket forms between calls Ability to manage high call volume and maintain consistent excellent customer service Ability to handle difficult or complex problems and resolve customer complaints or concerns tactfully and thoroughly Identify and correct the causes of data entry errors made by others Compile, sort and verify data accuracy before entering it English sufficient to speak, read, understand, and respond to verbal and written communications appropriately to questions from clients, guests, vendors, and other staff effectively and courteously.
Word processing skills sufficient use software to create, format, edit, print and save a variety of documents, including forms, spreadsheets, and SharePoint files.
Spreadsheet skills sufficient to create, edit, manipulate, and provide reports to management.
Database skills sufficient to enter, query, lookup, and create reports using specialized database.
Skills in math sufficient to make change, compute account balances and amounts owed, and solve applied/practical problems requiring choice and sequence of arithmetic operations.
Demonstrated ability to maintain a work environment that respects and values differences and diversity Preferred Qualifications Ability to learn and possess a thorough understanding of Minnesota Zoo membership and sales programs, procedures, products and benefits Ability to attend to details sufficient to achieve thoroughness and accuracy when accomplishing tasks Customer service experience within a cultural or arts institution Experience working with Microsoft Office Suite products (Word, Excel, Outlook) Experience working with Tessitura software application Basic knowledge of sales and record keeping procedures Fluent in a second language, such as Spanish, Hmong, ASL, etc.
Experience using Point of Sale (POS) systems in a retail, ticketing, food venue establishment or customer service sales processing environment.
Skills using electronic hardware such as ticketing and/or paper printers, and fax machines Physical Requirements Ability to work flexible shifts including days, evenings and weekends Ability to learn multiple tasks Ability to work and respond quickly Manual dexterity sufficient to operate a computer keypad, use credit card readers, distribute materials, etc.
Ability to stand and/or sit for long periods of time Ability to move up to 20 pounds on an occasional basis Additional Requirements This position requires successful completion of the following:
Employment Verification Check Criminal Background Check including fingerprinting Driver's License Check Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, contact Michele Lamm at email protected or 952-431-9482.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Michele Lamm at email protected .
About Minnesota Zoological Garden Created by the State of Minnesota, the Minnesota Zoo opened in 1978 with a mission to connect people, animals, and the natural world to save wildlife.
Cutting-edge exhibits provide exciting experiences with animals and their habitats introducing guests to species from around the globe.
Education programs engage audiences at the Zoo, throughout the region, and around world.
Conservation programs protect endangered species and preserve critical ecosystems.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful:
health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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