Customer Service Specialist
Roseville, MN Roseville, MN Part-time Part-time $17.
33 - $22.
70 an hour $17.
33 - $22.
70 an hour 5 hours ago 5 hours ago 5 hours ago What drives you? At MnDOT, we are driven to find talented, innovative employees for Minnesota's nationally recognized transportation system.
We work to build the best team in the transportation industry to ensure that Minnesota thrives with a safe, sustainable and leading edge transportation system.
You will be surrounded by a diverse community of experts, each driven by challenging work and motivated by the greater good.
You will understand the impact of the work you are doing and be able to see the benefit you are providing to the citizens of Minnesota.
You can set your sights high and use your strengths to grow within the organization.
MnDOT offers superior health and retirement benefits as well as a solid commitment to work-life balance, which provides you the tools to thrive both at work and outside of work.
Job Details Job Class:
Customer Service Specialist Agency:
Transportation Dept Who May Apply:
Open to all qualified job seekers Date Posted:
08/16/2023 Closing Date:
08/25/2023 Hiring Agency/Seniority Unit:
Transportation Dept / DOT-Metro-Central Off-AFSCME Division/Unit:
Metro / Metro Support Services Office Work Shift/Work Hours:
Day Shift / 9:
00am to 1:
00pm Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$17.
33 - $22.
70 / hourly Classified Status:
Classified Bargaining Unit/Union:
206 - Clerical/AFSCME Work Area:
Facility Management-Metro Support Services Office End Date:
This temporary position is anticipated to last up to 6 months with the possibility to be extended for an additonal 6 months.
FLSA Status:
Nonexempt Telework Eligible:
No - This is a 100% in-person position at the job site and not eliglble for remote work.
Designated in Connect 700 Program for Applicants with Disabilities:
No Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary The Minnesota Department of Transportation does not sponsor applicants for work visas or Optional Practical Training Extensions for STEM Students.
Individuals must be legally authorized to work in the US at the start of employment.
This position provides customer service for the MnDOT - Metro District Information Center and is critical to the daily business operation at the Water's Edge facility.
Position responsibilities include answering the main switchboard (including directing calls promptly and properly, answering a wide-range and variety of questions from the public, and taking complete and accurate telephone messages when appropriate), receiving deliveries from a variety of vendors throughout the day, signing for packages and deliveries as necessary.
Additionally, this position provides informational and security access assistance to employees, visitors, contractors, and individuals doing business with MnDOT at the Water's Edge facility.
Other related duties may be assigned (e.
g.
, assisting with telephone problems, preparing nameplates, processing change form information) depending on agency need and workload.
Qualifications Minimum Qualifications To qualify, Customer Service Specialist applicants must have the following:
Typing/keyboarding skills, using Microsoft Word or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner.
Word processing skills sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
Communication skills sufficient to communicate effectively with internal and external customers and understand and be understood during interactions with others.
Database Management skills sufficient to enter and retrieve data.
Experience using spreadsheet applications, such as Microsoft Excel to enter, compile, store, and retrieve data.
Customer Service skills to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
Ability to work in a seated or standing position for extended periods of time; move and/or transport items up to 40 plus pounds; frequently bend, lift, and maneuver items daily.
Preferred Qualifications Knowledge of computer software, such as Microsoft Word and Excel.
Knowledge of general office practices.
Excellent phone skills.
Ability to use human relations skills to interact with others (common courtesy, tact, interest in positive problem solving, empathy and logical organization of ideas).
Alphabetical and numerical filing practices sufficient to file and retrieve documents/information.
Understand and effectively carry out oral and written instructions.
Physical Requirements While performing the duties of this job, the employee is regularly required to sit for long periods of time.
Use wrists, hands, and fingers to handle, or feel; reach with hands and arms; and hear and talk.
The employee is occasionally required to stand, walk, and stoop, kneel, or crouch.
The employee must frequently lift and/or move up to ten pounds and occasionally up to thirty pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to focus.
Additional Requirements It is our policy that the successful candidate pass a background check prior to employment.
The background check may consist of the following components:
SEMA4 Records Check Criminal History Check Employment Reference Check Education/License Verification Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, contact Cheryl Utz at email protected or 651-234-7453.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Cheryl Utz at email protected .
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful:
health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
Minnesota Department of Transportation (MnDOT) encourages participation in all its programs, services and activities and does not discriminate against qualified applicants with disabilities.
Anyone who believes they may need a reasonable accommodation in order to fully participate in the job application, interview or selection processes may contact any agency official with whom applicant has contact in the processing of their employment application to request an accommodation.
Applicants may also contact the MnDOT Affirmative Action office to request an accommodation by:
E-mail:
email protected :
or by calling Janet Miller at 651/366-4720:
or using MN Relay 711.
The MnDOT Reasonable Accommodation policy can be found at:
http:
//www.
dot.
state.
mn.
us/policy/hr/hr009.
html.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
33 - $22.
70 an hour $17.
33 - $22.
70 an hour 5 hours ago 5 hours ago 5 hours ago What drives you? At MnDOT, we are driven to find talented, innovative employees for Minnesota's nationally recognized transportation system.
We work to build the best team in the transportation industry to ensure that Minnesota thrives with a safe, sustainable and leading edge transportation system.
You will be surrounded by a diverse community of experts, each driven by challenging work and motivated by the greater good.
You will understand the impact of the work you are doing and be able to see the benefit you are providing to the citizens of Minnesota.
You can set your sights high and use your strengths to grow within the organization.
MnDOT offers superior health and retirement benefits as well as a solid commitment to work-life balance, which provides you the tools to thrive both at work and outside of work.
Job Details Job Class:
Customer Service Specialist Agency:
Transportation Dept Who May Apply:
Open to all qualified job seekers Date Posted:
08/16/2023 Closing Date:
08/25/2023 Hiring Agency/Seniority Unit:
Transportation Dept / DOT-Metro-Central Off-AFSCME Division/Unit:
Metro / Metro Support Services Office Work Shift/Work Hours:
Day Shift / 9:
00am to 1:
00pm Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$17.
33 - $22.
70 / hourly Classified Status:
Classified Bargaining Unit/Union:
206 - Clerical/AFSCME Work Area:
Facility Management-Metro Support Services Office End Date:
This temporary position is anticipated to last up to 6 months with the possibility to be extended for an additonal 6 months.
FLSA Status:
Nonexempt Telework Eligible:
No - This is a 100% in-person position at the job site and not eliglble for remote work.
Designated in Connect 700 Program for Applicants with Disabilities:
No Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary The Minnesota Department of Transportation does not sponsor applicants for work visas or Optional Practical Training Extensions for STEM Students.
Individuals must be legally authorized to work in the US at the start of employment.
This position provides customer service for the MnDOT - Metro District Information Center and is critical to the daily business operation at the Water's Edge facility.
Position responsibilities include answering the main switchboard (including directing calls promptly and properly, answering a wide-range and variety of questions from the public, and taking complete and accurate telephone messages when appropriate), receiving deliveries from a variety of vendors throughout the day, signing for packages and deliveries as necessary.
Additionally, this position provides informational and security access assistance to employees, visitors, contractors, and individuals doing business with MnDOT at the Water's Edge facility.
Other related duties may be assigned (e.
g.
, assisting with telephone problems, preparing nameplates, processing change form information) depending on agency need and workload.
Qualifications Minimum Qualifications To qualify, Customer Service Specialist applicants must have the following:
Typing/keyboarding skills, using Microsoft Word or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner.
Word processing skills sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
Communication skills sufficient to communicate effectively with internal and external customers and understand and be understood during interactions with others.
Database Management skills sufficient to enter and retrieve data.
Experience using spreadsheet applications, such as Microsoft Excel to enter, compile, store, and retrieve data.
Customer Service skills to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
Ability to work in a seated or standing position for extended periods of time; move and/or transport items up to 40 plus pounds; frequently bend, lift, and maneuver items daily.
Preferred Qualifications Knowledge of computer software, such as Microsoft Word and Excel.
Knowledge of general office practices.
Excellent phone skills.
Ability to use human relations skills to interact with others (common courtesy, tact, interest in positive problem solving, empathy and logical organization of ideas).
Alphabetical and numerical filing practices sufficient to file and retrieve documents/information.
Understand and effectively carry out oral and written instructions.
Physical Requirements While performing the duties of this job, the employee is regularly required to sit for long periods of time.
Use wrists, hands, and fingers to handle, or feel; reach with hands and arms; and hear and talk.
The employee is occasionally required to stand, walk, and stoop, kneel, or crouch.
The employee must frequently lift and/or move up to ten pounds and occasionally up to thirty pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to focus.
Additional Requirements It is our policy that the successful candidate pass a background check prior to employment.
The background check may consist of the following components:
SEMA4 Records Check Criminal History Check Employment Reference Check Education/License Verification Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, contact Cheryl Utz at email protected or 651-234-7453.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Cheryl Utz at email protected .
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful:
health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
Minnesota Department of Transportation (MnDOT) encourages participation in all its programs, services and activities and does not discriminate against qualified applicants with disabilities.
Anyone who believes they may need a reasonable accommodation in order to fully participate in the job application, interview or selection processes may contact any agency official with whom applicant has contact in the processing of their employment application to request an accommodation.
Applicants may also contact the MnDOT Affirmative Action office to request an accommodation by:
E-mail:
email protected :
or by calling Janet Miller at 651/366-4720:
or using MN Relay 711.
The MnDOT Reasonable Accommodation policy can be found at:
http:
//www.
dot.
state.
mn.
us/policy/hr/hr009.
html.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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