Unemployment Insurance Operations Analyst
Saint Paul, MN Saint Paul, MN Full-time Full-time $21.
43 - $31.
00 an hour $21.
43 - $31.
00 an hour 2 days ago 2 days ago 2 days ago The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency.
DEED's mission is simple:
to empower the growth of the Minnesota economy, for everyone.
Our state's economy is diverse and dynamic, enriched by creative entrepreneurs, established Fortune 500 companies, and a labor force that brings the Minnesota values of hard work and integrity to work every day.
The unique role of DEED is to empower businesses and workers to grow our economy by building partnerships, planning for long term growth, and creating opportunity for workers from all backgrounds and experiences.
We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good.
At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day.
At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious.
Job Details Job Class:
Unemployment Insurance Operations Analyst Agency:
Department of Employment and Economic Development (DEED) Who May Apply:
This vacancy is open for bids and for all qualified job seekers simultaneously.
Bidders will be considered through 08/21/2023.
Date Posted:
08/14/2023 Closing Date:
08/28/2023 Hiring Agency/Seniority Unit:
Employ & Econ Development Dept / Employ & Economic Dev-MAPE Division/Unit:
Employee Payroll / UI CSC St Paul Work Shift/Work Hours:
Day Shift, 8am to 4:
30pm Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$21.
43 - $31.
00 / hourly; $44,745 - $64,728 / annually Classified Status:
Classified Bargaining Unit/Union:
214 - MN Assoc of Professional Empl/MAPE FLSA Status:
Nonexempt Telework Eligible:
Yes, may be eligible to telework up to two (2) days per week after the required training period.
Designated in Connect 700 Program for Applicants with Disabilities:
Yes Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary Do you want to leave work feeling like you make a difference every day? By providing great customer service our staff help citizens of Minnesota navigate the challenges associated with losing a job.
We are currently filling multiple positions with the Minnesota Unemployment Insurance (UI) Program.
Openings available in St.
Paul and St.
Cloud, MN.
The UI Program is part of the Minnesota Department of Employment and Economic Development (DEED).
We provide a temporary, partial wage replacement (i.
e.
, unemployment benefits) to workers who become unemployed through no fault of their own.
We are hiring customer service agents to work in our in-bound call center in St.
Paul and St.
Cloud, MN.
Successful candidates will receive extensive, paid training before taking their first call.
Typical daily responsibilities involve answering customer questions, assisting customers with transactions, and documenting any adjustments you make to accounts.
You will not be selling anything or making any outbound calls.
We are looking for candidates who will:
Be comfortable answering inbound phone calls for multiple hours per day, most frequently from people who have applied for unemployment benefits Consistently attend work for all scheduled shifts Listen attentively to customer questions and identify possible issues Communicate information and potential resolutions with clarity, respect, and empathy Maintain a positive attitude in the face of challenging calls or circumstances Consistently adhere to established policies, business processes, and other procedures (including escalating calls to other agents when appropriate) Take personal pride in providing top-notch customer service The estimated start date for these positions is October 11, 2023.
This posting may be used to fill multiple positions.
Qualifications Minimum Qualifications To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.
One (1) year of work experience in a position providing contact with the public and customer service.
Applicants that meet the above minimum qualification will be further evaluated on the following:
Knowledge of communications sufficient to fluently communicate, read, understand, and respond to a variety of communications, such as customers' questions and detailed instructions and procedures.
Computer skills sufficient to navigate multiple desktop applications while speaking to customers.
Ability to work within a highly structured work environment.
Preferred Qualifications Post-secondary certification, Associates degree or Bachelor's degree in any field.
Experience explaining complex information and processes to customers.
Ability to establish and maintain positive working relationships with managers, other employees, and the public.
Our employees are dedicated to ensuring cultural responsiveness.
Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Physical Requirements Ability to sit or stand for long periods of time while communicating via phone.
Additional Requirements This position requires successful completion of the following:
Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above.
If your skills match the required skills for this position, the department may contact you.
Employee reference checks will be conducted on all finalists.
This may include a review of documentation related to job performance and education.
It includes contact with the applicant's current and/or former employers.
A Criminal Background Check will be conducted on all finalists for this position.
A criminal conviction will not automatically remove you from consideration for employment.
When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.
g.
, H1B status).
Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, contact Brooke Hancock at email protected or 651-259-7258.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Brooke Hancock at email protected .
The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities.
If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.
L email protected .
Please indicate what assistance is needed.
About Department of Employment and Economic Development The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency.
DEED's mission is simple:
to empower the growth of the Minnesota economy, for everyone.
Our state's economy is diverse and dynamic, enriched by creative entrepreneurs, established Fortune 500 companies, and a labor force that brings the Minnesota values of hard work and integrity to work every day.
At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious.
DEED Is a Yellow Ribbon Agency.
A Yellow Ribbon organization unites and coordinates all key areas within an organization to create a comprehensive network to proactively support servicemembers, veterans and military families.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful:
health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
43 - $31.
00 an hour $21.
43 - $31.
00 an hour 2 days ago 2 days ago 2 days ago The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency.
DEED's mission is simple:
to empower the growth of the Minnesota economy, for everyone.
Our state's economy is diverse and dynamic, enriched by creative entrepreneurs, established Fortune 500 companies, and a labor force that brings the Minnesota values of hard work and integrity to work every day.
The unique role of DEED is to empower businesses and workers to grow our economy by building partnerships, planning for long term growth, and creating opportunity for workers from all backgrounds and experiences.
We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good.
At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day.
At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious.
Job Details Job Class:
Unemployment Insurance Operations Analyst Agency:
Department of Employment and Economic Development (DEED) Who May Apply:
This vacancy is open for bids and for all qualified job seekers simultaneously.
Bidders will be considered through 08/21/2023.
Date Posted:
08/14/2023 Closing Date:
08/28/2023 Hiring Agency/Seniority Unit:
Employ & Econ Development Dept / Employ & Economic Dev-MAPE Division/Unit:
Employee Payroll / UI CSC St Paul Work Shift/Work Hours:
Day Shift, 8am to 4:
30pm Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$21.
43 - $31.
00 / hourly; $44,745 - $64,728 / annually Classified Status:
Classified Bargaining Unit/Union:
214 - MN Assoc of Professional Empl/MAPE FLSA Status:
Nonexempt Telework Eligible:
Yes, may be eligible to telework up to two (2) days per week after the required training period.
Designated in Connect 700 Program for Applicants with Disabilities:
Yes Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary Do you want to leave work feeling like you make a difference every day? By providing great customer service our staff help citizens of Minnesota navigate the challenges associated with losing a job.
We are currently filling multiple positions with the Minnesota Unemployment Insurance (UI) Program.
Openings available in St.
Paul and St.
Cloud, MN.
The UI Program is part of the Minnesota Department of Employment and Economic Development (DEED).
We provide a temporary, partial wage replacement (i.
e.
, unemployment benefits) to workers who become unemployed through no fault of their own.
We are hiring customer service agents to work in our in-bound call center in St.
Paul and St.
Cloud, MN.
Successful candidates will receive extensive, paid training before taking their first call.
Typical daily responsibilities involve answering customer questions, assisting customers with transactions, and documenting any adjustments you make to accounts.
You will not be selling anything or making any outbound calls.
We are looking for candidates who will:
Be comfortable answering inbound phone calls for multiple hours per day, most frequently from people who have applied for unemployment benefits Consistently attend work for all scheduled shifts Listen attentively to customer questions and identify possible issues Communicate information and potential resolutions with clarity, respect, and empathy Maintain a positive attitude in the face of challenging calls or circumstances Consistently adhere to established policies, business processes, and other procedures (including escalating calls to other agents when appropriate) Take personal pride in providing top-notch customer service The estimated start date for these positions is October 11, 2023.
This posting may be used to fill multiple positions.
Qualifications Minimum Qualifications To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.
One (1) year of work experience in a position providing contact with the public and customer service.
Applicants that meet the above minimum qualification will be further evaluated on the following:
Knowledge of communications sufficient to fluently communicate, read, understand, and respond to a variety of communications, such as customers' questions and detailed instructions and procedures.
Computer skills sufficient to navigate multiple desktop applications while speaking to customers.
Ability to work within a highly structured work environment.
Preferred Qualifications Post-secondary certification, Associates degree or Bachelor's degree in any field.
Experience explaining complex information and processes to customers.
Ability to establish and maintain positive working relationships with managers, other employees, and the public.
Our employees are dedicated to ensuring cultural responsiveness.
Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Physical Requirements Ability to sit or stand for long periods of time while communicating via phone.
Additional Requirements This position requires successful completion of the following:
Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above.
If your skills match the required skills for this position, the department may contact you.
Employee reference checks will be conducted on all finalists.
This may include a review of documentation related to job performance and education.
It includes contact with the applicant's current and/or former employers.
A Criminal Background Check will be conducted on all finalists for this position.
A criminal conviction will not automatically remove you from consideration for employment.
When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.
g.
, H1B status).
Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, contact Brooke Hancock at email protected or 651-259-7258.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Brooke Hancock at email protected .
The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities.
If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.
L email protected .
Please indicate what assistance is needed.
About Department of Employment and Economic Development The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency.
DEED's mission is simple:
to empower the growth of the Minnesota economy, for everyone.
Our state's economy is diverse and dynamic, enriched by creative entrepreneurs, established Fortune 500 companies, and a labor force that brings the Minnesota values of hard work and integrity to work every day.
At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious.
DEED Is a Yellow Ribbon Agency.
A Yellow Ribbon organization unites and coordinates all key areas within an organization to create a comprehensive network to proactively support servicemembers, veterans and military families.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful:
health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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