Information Technology Specialist (CUSTSPT)
SummaryAbout the Position:
This position is with the 88th Readiness Division Command Group located at Fort Snelling, Minnesota.
This job is open to Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.
Family of overseas employeesFamily members of a federal employee or uniformed service member who is or was, working overseas.
Federal employees - Competitive serviceCurrent or former competitive service federal employees.
Individuals with disabilities Land & base managementCertain current or former term or temporary federal employees of a land or base management agency.
Military spouses Peace Corps & AmeriCorps Vista Veterans Clarification from the agencySee Who May Apply in the Qualifications section for more information on who is eligible to apply for this position.
Duties Develop IT standards, procedures, and guidance.
Analyze equipment reliability and recommend IT modifications.
Develop and conduct IT training to staff and supported customers.
Provide user assistance and helpdesk resolution.
Acts as Network Administrator for a local area network.
Install hardware and software to computer systems.
Resolve technical support issues for Command.
Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
QualificationsWho May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job.
You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.
O.
) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.
O.
) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Postal Service/Peace Corps and Other Unique Authorities Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized
Experience:
One year of specialized experience which includes installing new or existing personal computer systems or related equipment; monitoring escalated actions and tickets or using standardized troubleshooting protocols; provide desktop support with customer service, user account management, installing and troubleshooting software/hardware; and assisting customers in finding solutions to routing IT issues.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).
ANDRelated experience that demonstrates each of the four competencies below:
(1) Attention to Detail:
Is thorough when performing work and conscientious about attending to detail, has knowledge of established IT techniques, requirements, and methods in order to execute assignments and current technical skills, methods and practices, and has experience imaging, troubleshooting, and understanding new software releases including Microsoft products, installation and repair of printers, equipment procurement processes and wireless devices;(2) Customer Service:
Able to provide thorough troubleshooting computer and network issues to higher ranking personnel both in person and to remote customers, and to explain and teach customers how to help themselves for reoccurring problems;(3) Oral Communication:
Able to articulate at the knowledge level of the customer, can understand information technology systems to assess needs, provide information or assistance, resolve problems, and/or satisfy expectations, keeps track of available equipment and understands the request processes, is committed to providing quality products and services, able to respond to and resolve customer problems through remote means, can provide customer assistance and either individual or group training related to supported products and services; and(4) Problem Solving:
- Able to identify problems, determine accuracy and relevance of information, use sound judgment to generate and evaluate alternatives in order to make recommendations, perform a wide range of IT assignments through knowledge of rules, operating procedures, and processing methods, define clear-cut problem areas, gather and analyze data, form and communicate conclusions and recommendations, provide input on portions of complex projects, and propose alternate approaches and/or to resolve problems based on a basic knowledge of IT prevailing practices.
OREducation:
Ph.
D.
or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
(Note:
You must attach a copy of your transcripts.
)ORCombination of Education and
Experience:
A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
To compute the percentage of the requirements, divide your total months of experience by 12.
Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18.
Add the two percentages.
(Note:
You must attach a copy of your transcripts.
)You will be evaluated on the basis of your level of competency in the following areas:
Administration and Management Customer Service Network Management Technical Competence Time in Grade Requirement:
Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).
EducationFOREIGN EDUCATION:
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.
S.
education program; or full credit has been given for the courses at a U.
S.
accredited college or university.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
/>Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.
S.
Citizenship.
One year trial/probationary period may be required.
Direct deposit of pay is required.
Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
This is a Digital Technology Career Field position.
You may claim military spouse preference (MSP).
Multiple positions may be filled from this announcement.
Salary includes applicable locality pay.
When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable.
Visit https:
//www.
dfas.
mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.
If selected, you may be required to provide supporting documentation.
Interagency Career Transition Assistance Program (ICTAP).
If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position.
To receive selection priority, you must:
(1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility.
To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above.
Additional information about the program is on OPM's Career Transition Resources website.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The documents you are required to submit vary based on the authority you are using to apply (i.
e.
, applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Please review the following links to see which documents you need to provide to prove your eligibility to apply:
Applicant Checklist for Internal/Merit Promotion Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1.
Your resume:
Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.
e.
, HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see:
What to include in your resume.
2.
Other supporting documents:
Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply:
Your application must include the documents which prove you are eligible to apply for the vacancy.
The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
Time-in-grade documentation:
If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
This position has an individual occupational requirement and/or allows for substitution of education for experience.
If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible.
See:
Transcripts and Licenses NOTE:
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:
59 PM (EST) on08/18/2023 to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application (https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12075951).
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/ />Agency contact information Army Applicant Help DeskWebsitehttps:
//portal.
chra.
army.
mil/hr_public?id=app_inq />AddressDE-APF-W6KGAA 88TH US ARMY RESERVE REGIONAL SPT CMD DO NOT MAIL Fort McCoy, WI 54656 USNext stepsIf you provided an email address, you will receive an email message acknowledging receipt of your application.
Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position.
If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsThe documents you are required to submit vary based on the authority you are using to apply (i.
e.
, applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Please review the following links to see which documents you need to provide to prove your eligibility to apply:
Applicant Checklist for Internal/Merit Promotion Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1.
Your resume:
Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.
e.
, HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see:
What to include in your resume.
2.
Other supporting documents:
Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply:
Your application must include the documents which prove you are eligible to apply for the vacancy.
The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
Time-in-grade documentation:
If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
This position has an individual occupational requirement and/or allows for substitution of education for experience.
If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible.
See:
Transcripts and Licenses NOTE:
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:
59 PM (EST) on08/18/2023 to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application (https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12075951).
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/ />Agency contact information Army Applicant Help DeskWebsitehttps:
//portal.
chra.
army.
mil/hr_public?id=app_inq />AddressDE-APF-W6KGAA 88TH US ARMY RESERVE REGIONAL SPT CMD DO NOT MAIL Fort McCoy, WI 54656 USNext stepsIf you provided an email address, you will receive an email message acknowledging receipt of your application.
Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position.
If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Analysis Documentation Operations Reports Management Interface Estimated Salary: $20 to $28 per hour based on qualifications.
This position is with the 88th Readiness Division Command Group located at Fort Snelling, Minnesota.
This job is open to Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.
Family of overseas employeesFamily members of a federal employee or uniformed service member who is or was, working overseas.
Federal employees - Competitive serviceCurrent or former competitive service federal employees.
Individuals with disabilities Land & base managementCertain current or former term or temporary federal employees of a land or base management agency.
Military spouses Peace Corps & AmeriCorps Vista Veterans Clarification from the agencySee Who May Apply in the Qualifications section for more information on who is eligible to apply for this position.
Duties Develop IT standards, procedures, and guidance.
Analyze equipment reliability and recommend IT modifications.
Develop and conduct IT training to staff and supported customers.
Provide user assistance and helpdesk resolution.
Acts as Network Administrator for a local area network.
Install hardware and software to computer systems.
Resolve technical support issues for Command.
Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
QualificationsWho May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job.
You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.
O.
) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.
O.
) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Postal Service/Peace Corps and Other Unique Authorities Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized
Experience:
One year of specialized experience which includes installing new or existing personal computer systems or related equipment; monitoring escalated actions and tickets or using standardized troubleshooting protocols; provide desktop support with customer service, user account management, installing and troubleshooting software/hardware; and assisting customers in finding solutions to routing IT issues.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).
ANDRelated experience that demonstrates each of the four competencies below:
(1) Attention to Detail:
Is thorough when performing work and conscientious about attending to detail, has knowledge of established IT techniques, requirements, and methods in order to execute assignments and current technical skills, methods and practices, and has experience imaging, troubleshooting, and understanding new software releases including Microsoft products, installation and repair of printers, equipment procurement processes and wireless devices;(2) Customer Service:
Able to provide thorough troubleshooting computer and network issues to higher ranking personnel both in person and to remote customers, and to explain and teach customers how to help themselves for reoccurring problems;(3) Oral Communication:
Able to articulate at the knowledge level of the customer, can understand information technology systems to assess needs, provide information or assistance, resolve problems, and/or satisfy expectations, keeps track of available equipment and understands the request processes, is committed to providing quality products and services, able to respond to and resolve customer problems through remote means, can provide customer assistance and either individual or group training related to supported products and services; and(4) Problem Solving:
- Able to identify problems, determine accuracy and relevance of information, use sound judgment to generate and evaluate alternatives in order to make recommendations, perform a wide range of IT assignments through knowledge of rules, operating procedures, and processing methods, define clear-cut problem areas, gather and analyze data, form and communicate conclusions and recommendations, provide input on portions of complex projects, and propose alternate approaches and/or to resolve problems based on a basic knowledge of IT prevailing practices.
OREducation:
Ph.
D.
or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
(Note:
You must attach a copy of your transcripts.
)ORCombination of Education and
Experience:
A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
To compute the percentage of the requirements, divide your total months of experience by 12.
Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18.
Add the two percentages.
(Note:
You must attach a copy of your transcripts.
)You will be evaluated on the basis of your level of competency in the following areas:
Administration and Management Customer Service Network Management Technical Competence Time in Grade Requirement:
Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).
EducationFOREIGN EDUCATION:
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.
S.
education program; or full credit has been given for the courses at a U.
S.
accredited college or university.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
/>Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.
S.
Citizenship.
One year trial/probationary period may be required.
Direct deposit of pay is required.
Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
This is a Digital Technology Career Field position.
You may claim military spouse preference (MSP).
Multiple positions may be filled from this announcement.
Salary includes applicable locality pay.
When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable.
Visit https:
//www.
dfas.
mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.
If selected, you may be required to provide supporting documentation.
Interagency Career Transition Assistance Program (ICTAP).
If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position.
To receive selection priority, you must:
(1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility.
To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above.
Additional information about the program is on OPM's Career Transition Resources website.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The documents you are required to submit vary based on the authority you are using to apply (i.
e.
, applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Please review the following links to see which documents you need to provide to prove your eligibility to apply:
Applicant Checklist for Internal/Merit Promotion Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1.
Your resume:
Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.
e.
, HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see:
What to include in your resume.
2.
Other supporting documents:
Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply:
Your application must include the documents which prove you are eligible to apply for the vacancy.
The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
Time-in-grade documentation:
If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
This position has an individual occupational requirement and/or allows for substitution of education for experience.
If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible.
See:
Transcripts and Licenses NOTE:
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:
59 PM (EST) on08/18/2023 to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application (https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12075951).
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/ />Agency contact information Army Applicant Help DeskWebsitehttps:
//portal.
chra.
army.
mil/hr_public?id=app_inq />AddressDE-APF-W6KGAA 88TH US ARMY RESERVE REGIONAL SPT CMD DO NOT MAIL Fort McCoy, WI 54656 USNext stepsIf you provided an email address, you will receive an email message acknowledging receipt of your application.
Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position.
If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsThe documents you are required to submit vary based on the authority you are using to apply (i.
e.
, applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Please review the following links to see which documents you need to provide to prove your eligibility to apply:
Applicant Checklist for Internal/Merit Promotion Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1.
Your resume:
Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.
e.
, HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see:
What to include in your resume.
2.
Other supporting documents:
Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply:
Your application must include the documents which prove you are eligible to apply for the vacancy.
The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
Time-in-grade documentation:
If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
This position has an individual occupational requirement and/or allows for substitution of education for experience.
If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible.
See:
Transcripts and Licenses NOTE:
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:
59 PM (EST) on08/18/2023 to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application (https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12075951).
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/ />Agency contact information Army Applicant Help DeskWebsitehttps:
//portal.
chra.
army.
mil/hr_public?id=app_inq />AddressDE-APF-W6KGAA 88TH US ARMY RESERVE REGIONAL SPT CMD DO NOT MAIL Fort McCoy, WI 54656 USNext stepsIf you provided an email address, you will receive an email message acknowledging receipt of your application.
Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position.
If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Analysis Documentation Operations Reports Management Interface Estimated Salary: $20 to $28 per hour based on qualifications.
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