Customer Services Specialist - Customer Services Specialist Intermediate
Saint Paul, MN Saint Paul, MN Temporary Full-time Temporary Full-time $18.
55 - $24.
60 an hour $18.
55 - $24.
60 an hour 5 hours ago 5 hours ago 5 hours ago Job Details Working Title:
Customer Services Specialist Job Class:
Customer Service Specialist, Intermediate Agency:
MNsure Who May Apply:
Open to all qualified job seekers Date Posted:
08/09/2023 Closing Date:
08/15/2023 Hiring Agency/Seniority Unit:
MNsure / MNsure - AFSCME Division/Unit:
MNsure / Contact Center Work Shift/Work Hours:
Day Shift / 7:
45 a.
m.
to 4:
15 p.
m.
, hours vary in peak season Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$18.
55 - $24.
60 / hourly; $38,732 - $51,364 / annually Hiring Range:
Step 01, $18.
55/hourly; Salary for current state employees will be evaluated based on contract language Classified Status:
Classified Bargaining Unit/Union:
206 - Clerical/AFSCME Work Area:
MNsure End Date:
1/2024 FLSA Status:
Nonexempt Telework Eligible:
Yes Designated in Connect 700 Program for Applicants with Disabilities:
No Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary This posting will be used to fill multiple vacancies The initial training for this position is 4-5 weeks and will occur on-site at the MNsure Office in St Paul, MN.
Safety protocols, including social distancing and masks, will be followed.
The incumbent will be working at the MNsure Office in St.
Paul during the temporary assignment.
Upon successful completion of the training, and at MNsure's discretion, there is potential for the incumbent to work remotely.
Remote workers must have adequate and reliable internet connection to conduct work.
This includes a physical connection to the internet with connection speeds:
of at least 25 Mbps download and 10 Mbps upload.
The remote work area needs to be suitable, safe and free from hazard, including the ability to adequately protect personally identifiable information, protected health information and Federal Tax Information (FTI).
This position will provide the initial contact for those calling the MNsure Contact Center.
The position will assist consumers with the application and enrollment process and procedures.
The Customer Service Specialist will assist consumers with signing into and navigating the online portal and tools, while concurrently accessing and updating data using multiple software applications, screens, windows and systems.
The work is conducted in a high-volume, deadline orientated, and accuracy focused environment where quality and quantity production standards must be met.
The incumbent must be able to research, analyze and discern the appropriate and relevant assistance level that may be required across a variety of public and private programs.
This includes the ability to problem solve real-time or assess the caller's need and transfer to the correct resource.
Responsibilities Include:
Serve as the initial contact for people who call the MNsure Contact Center and assist by providing information about the application, eligibility and enrollment through the Minnesota Health Insurance Exchange.
Provide general office support for teams within the contact center operations.
Manage outgoing and incoming correspondences and ensure consumer records are accurately maintained.
Support the execution of call-out campaigns and other special projects as needed.
Complete special assignments as directed by the unit supervisor or lead worker.
Qualifications Minimum Qualifications One (1) year of customer service experience.
Experience must be within the last three (3) years.
Experience must demonstrate:
Ability to comprehend and accurately explain policies and procedures.
Computer skills and ability to concurrently access, update and save data, and navigate multiple software applications, screens, windows and systems.
Microsoft Office Suite:
Teams, Outlook, Excel, Word etc.
Basic math skills sufficient to add, subtract, multiply and divide to assist consumers with income data.
Data entry skills.
Ability to sufficiently read, speak and write in English to explain application, eligibility and enrollment policies and procedures.
Ability to work within a high volume, deadline-orientated, and accuracy-focused environment where quality and quantity production standards must be met.
Ability to multi-task, work independently and in a team environment with a demonstrated record of regular attendance.
Strong customer service skills and effective oral and written communication.
Preferred Qualifications One (1) year contact center experience.
Health care / insurance contact center experience is a plus.
Knowledge of HIPPA and Data Privacy.
Additional Requirements To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.
REFERENCE/BACKGROUND CHECKS - MNsure will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
EDUCATION VERIFICATION - Applicants will be required to provide a copy of their high school diploma at time of interview OR copies of their college transcript or college degree/diploma at time of interview.
Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned.
Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, please contact Amanda Lawrence at email protected .
If you are an individual with a disability and need an ADA accommodation for an interview, contact Emily Cleveland at email protected for assistance.
About MNsure MNsure is Minnesota's health insurance marketplace where individuals and families can shop, compare and choose health insurance coverage that meets their needs.
Through the MNsure exchange, financial help is available to lower the cost of monthly insurance premium and out of pocket costs for eligible persons.
For more information about MNsure, visit www.
mnsure.
org.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
55 - $24.
60 an hour $18.
55 - $24.
60 an hour 5 hours ago 5 hours ago 5 hours ago Job Details Working Title:
Customer Services Specialist Job Class:
Customer Service Specialist, Intermediate Agency:
MNsure Who May Apply:
Open to all qualified job seekers Date Posted:
08/09/2023 Closing Date:
08/15/2023 Hiring Agency/Seniority Unit:
MNsure / MNsure - AFSCME Division/Unit:
MNsure / Contact Center Work Shift/Work Hours:
Day Shift / 7:
45 a.
m.
to 4:
15 p.
m.
, hours vary in peak season Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$18.
55 - $24.
60 / hourly; $38,732 - $51,364 / annually Hiring Range:
Step 01, $18.
55/hourly; Salary for current state employees will be evaluated based on contract language Classified Status:
Classified Bargaining Unit/Union:
206 - Clerical/AFSCME Work Area:
MNsure End Date:
1/2024 FLSA Status:
Nonexempt Telework Eligible:
Yes Designated in Connect 700 Program for Applicants with Disabilities:
No Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary This posting will be used to fill multiple vacancies The initial training for this position is 4-5 weeks and will occur on-site at the MNsure Office in St Paul, MN.
Safety protocols, including social distancing and masks, will be followed.
The incumbent will be working at the MNsure Office in St.
Paul during the temporary assignment.
Upon successful completion of the training, and at MNsure's discretion, there is potential for the incumbent to work remotely.
Remote workers must have adequate and reliable internet connection to conduct work.
This includes a physical connection to the internet with connection speeds:
of at least 25 Mbps download and 10 Mbps upload.
The remote work area needs to be suitable, safe and free from hazard, including the ability to adequately protect personally identifiable information, protected health information and Federal Tax Information (FTI).
This position will provide the initial contact for those calling the MNsure Contact Center.
The position will assist consumers with the application and enrollment process and procedures.
The Customer Service Specialist will assist consumers with signing into and navigating the online portal and tools, while concurrently accessing and updating data using multiple software applications, screens, windows and systems.
The work is conducted in a high-volume, deadline orientated, and accuracy focused environment where quality and quantity production standards must be met.
The incumbent must be able to research, analyze and discern the appropriate and relevant assistance level that may be required across a variety of public and private programs.
This includes the ability to problem solve real-time or assess the caller's need and transfer to the correct resource.
Responsibilities Include:
Serve as the initial contact for people who call the MNsure Contact Center and assist by providing information about the application, eligibility and enrollment through the Minnesota Health Insurance Exchange.
Provide general office support for teams within the contact center operations.
Manage outgoing and incoming correspondences and ensure consumer records are accurately maintained.
Support the execution of call-out campaigns and other special projects as needed.
Complete special assignments as directed by the unit supervisor or lead worker.
Qualifications Minimum Qualifications One (1) year of customer service experience.
Experience must be within the last three (3) years.
Experience must demonstrate:
Ability to comprehend and accurately explain policies and procedures.
Computer skills and ability to concurrently access, update and save data, and navigate multiple software applications, screens, windows and systems.
Microsoft Office Suite:
Teams, Outlook, Excel, Word etc.
Basic math skills sufficient to add, subtract, multiply and divide to assist consumers with income data.
Data entry skills.
Ability to sufficiently read, speak and write in English to explain application, eligibility and enrollment policies and procedures.
Ability to work within a high volume, deadline-orientated, and accuracy-focused environment where quality and quantity production standards must be met.
Ability to multi-task, work independently and in a team environment with a demonstrated record of regular attendance.
Strong customer service skills and effective oral and written communication.
Preferred Qualifications One (1) year contact center experience.
Health care / insurance contact center experience is a plus.
Knowledge of HIPPA and Data Privacy.
Additional Requirements To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.
REFERENCE/BACKGROUND CHECKS - MNsure will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
EDUCATION VERIFICATION - Applicants will be required to provide a copy of their high school diploma at time of interview OR copies of their college transcript or college degree/diploma at time of interview.
Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned.
Application Details How to Apply Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email email protected .
For additional information about the application process, go to http:
//www.
mn.
gov/careers.
If you have questions about the position, please contact Amanda Lawrence at email protected .
If you are an individual with a disability and need an ADA accommodation for an interview, contact Emily Cleveland at email protected for assistance.
About MNsure MNsure is Minnesota's health insurance marketplace where individuals and families can shop, compare and choose health insurance coverage that meets their needs.
Through the MNsure exchange, financial help is available to lower the cost of monthly insurance premium and out of pocket costs for eligible persons.
For more information about MNsure, visit www.
mnsure.
org.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email protected and indicate what assistance is needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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